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Privacy & Cookie Policy

Privacy & Cookie Policy

Last updated: 10/20/2025

1. Introduction

Proforce Security Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, and safeguard the personal data we obtain from you when you visit https://proforcesecurity.co.uk, contact us, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect and process the following types of personal data:

  1. Information You Provide Directly:
    – Name, email address, and phone number (via contact or quote forms).
    – Company name and address (for business inquiries).
    – Information shared when applying for jobs or communicating with our team.
  2. Information Collected Automatically:
    – IP address, browser type, and device information.
    – Pages visited, time spent, and referral sources.
    – Cookies and similar tracking technologies.

3. How We Use Your Information

We process your personal data for the following purposes:
– To respond to inquiries and provide requested services.
– To send quotations or service-related communication.
– To manage client relationships and contracts.
– To improve our website, user experience, and marketing.
– To comply with applicable legal and regulatory obligations.

We do not sell or share your data with third parties for marketing purposes.

4. Legal Basis for Processing

We rely on one or more of the following lawful bases for processing your data:
– Consent – where you have given permission.
– Contract – where processing is necessary to perform an agreement with you.
– Legitimate interests – to operate, market, and improve our services.
– Legal obligation – to comply with applicable laws.

5. Who We Share Your Information With

We may share limited information with:
– Trusted third-party providers (e.g. IT, web hosting, and communication tools).
– Professional advisers (e.g. accountants or solicitors) where required.
– Regulatory or law enforcement bodies when legally obligated.

All partners are bound by strict confidentiality and data protection agreements.

6. Data Retention

We retain your data only for as long as necessary to fulfil the purpose it was collected for:
– General inquiries: up to 12 months after last contact.
– Clients and suppliers: up to 7 years for business and compliance purposes.
After this period, personal data will be securely deleted or anonymised.

7. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device to help remember preferences and improve usability.

Types of cookies used:
– Essential cookies – Required for site functionality.
– Analytics cookies – Used via Google Analytics to understand visitor behaviour.
– Functional cookies – Remember your preferences.
– Marketing cookies – Used only with your consent for advertising or remarketing.

8. Your Rights

You have several rights under UK GDPR regarding your personal data. Below is a summary of your rights and what they mean.

Your Right

What It Means

Right to Access

You can request a copy of the personal data we hold about you and understand how it is used.

Right to Rectification

You can ask us to correct inaccurate or incomplete information we hold about you.

Right to Erasure (‘Right to be Forgotten’)

You can request deletion of your data where it’s no longer needed or you withdraw consent.

Right to Restrict Processing

You can ask us to stop processing your data in certain situations (e.g. while accuracy is being checked).

Right to Data Portability

You can request your data in a structured, machine-readable format to transfer to another organisation.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing.

Right to Withdraw Consent

If processing is based on your consent, you may withdraw it at any time without affecting prior lawful processing.

Right to Lodge a Complaint

You may file a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights are violated. More info: www.ico.org.uk.

9. Data Security

We use secure servers, SSL encryption, and technical measures to protect your personal information from unauthorised access, alteration, or disclosure. Access to data is restricted to authorised personnel only.

10. Links to Other Websites

Our website may include links to other websites. We are not responsible for their content or privacy practices. Please review their privacy policies before sharing personal information.

11. Updates to This Policy

We may update this Privacy & Cookie Policy periodically to reflect legal, operational, or service changes. The latest version will always be available on this page with an updated date.

12. Contact Us

If you have any questions about how we handle your data, or to exercise your rights, please contact us at:

Proforce Security Ltd
Unit 8, Stag Industrial Estate,
Atlantic Street, Altrincham, WA14 5DW, United Kingdom
📧 info@proforcesecurity.co.uk
📞 0161 706 1185